Out-of-Warranty Repair Information for PENTAX Products

No warranty shall cover any of the following conditions:

  • A PENTAX product no longer within its applicable warranty period.
  • Impact damage
  • Water/moisture damage
  • Foreign substance damage
  • Sand damage
  • Battery leakage
  • Misuse or abuse
  • Operation contrary to instructions provided in the instruction manual
  • Modifications or servicing provided by anyone other than a PENTAX authorized repair centre

PENTAX RICOH IMAGING CANADA INC. shall not be liable for any consequential or incidental damages, such as damaged memory cards, batteries, travel expenses, loss of time etc.

PENTAX RICOH IMAGING CANADA INC. will provide repair estimates to return malfunctioning out of warranty equipment back to factory specifications. The repair estimate will include labour and parts costs, and will be based on preliminary inspection of equipment. If, upon complete disassembly, further damage is discovered due to corrosion or other hidden damage, PENTAX RICOH IMAGING CANADA INC. does reserve the right to cancel the original repair estimate and issue a second repair estimate covering the additional necessary repairs.

Repairs will be performed only after the repair estimate is approved and payment is received. If the repair estimate is declined, we will return your equipment to you unrepaired for a $25.00 refusal fee plus taxes. Equipment will be returned unrepaired if no reply is received within 45 days of estimate; a $25 handling fee will apply.

Please Note: PENTAX RICOH IMAGING CANADA INC. only services the Canadian market and will only receive and/or ship product within Canada. If you live outside Canada and require service for your PENTAX product, please contact a PENTAX representative in your own country/region. Click here for a listing


Repair Warranty

All photographic repairs performed by PENTAX RICOH IMAGING CANADA INC. are warranted for a period of 6-months. This repair warranty applies specifically to the materials and workmanship related to the actual repairs performed. This repair warranty is domestic in nature and will be honored only by PENTAX RICOH IMAGING CANADA INC. All other warranty conditions also apply.